220-902 question 220 discussion

answered

A user reports browsing the Internet is slow and an icon with a picture of a person with a
headset keeps asking them to click here for help. The user has clicked on the icon to try
to resolve the slowness but all that happens is the computer redirects them to a website to
purchase software. Which of the following should be performed FIRST to resolve the
issue?

  • A. Create a restore point
  • B. Run O/S updates
  • C. Train the user of malicious software
  • D. Identify the type of malware
Created 10 months, 1 week ago by mjacklich

mjacklich

Apparently running malware software to quarantine counts as identification.

808129

Identify malware FIRST!!! When found, quarantine system and disable System Restore.

cerenade

Actually, quarantine is first, but that's not on the list.