220-902 question 220 discussion


A user reports browsing the Internet is slow and an icon with a picture of a person with a
headset keeps asking them to click here for help. The user has clicked on the icon to try
to resolve the slowness but all that happens is the computer redirects them to a website to
purchase software. Which of the following should be performed FIRST to resolve the

  • A. Create a restore point
  • B. Run O/S updates
  • C. Train the user of malicious software
  • D. Identify the type of malware
Created 7 months, 1 week ago by mjacklich


Apparently running malware software to quarantine counts as identification.


Identify malware FIRST!!! When found, quarantine system and disable System Restore.


Actually, quarantine is first, but that's not on the list.